Privacy Policy
CASINO777 is concerned about personal data protection. We therefore do our utmost to protect the privacy of all users (hereinafter the "Users") of our online game of chance website www.casino777.be (hereinafter the "Website").
Users will find below all the provisions related to the processing of personal data, which are applicable to all uses of the Website by Users (hereinafter the "Privacy Policy").
CONTENTS
1. General information
2. Personal data processing that does not require User consent
1. General information
For the purposes and within the limits of the Privacy Policy, CASINO777 processes the personal data of the Website's Users during all uses of the Website.
When processing said personal data, CASINO777 undertakes to comply with the laws and regulations in force, including, in particular, the Belgian Act of 30 July 2018 on the protection of privacy and European Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (hereinafter the "Regulation").
In this respect and in accordance with the Regulation, CASINO777:
is legally obliged to process the personal data of Users. This processing is outlined in Section 2.1 of the Privacy Policy;
shall process personal data for the purposes of allowing Users to use the Website, as well as for the necessary and legitimate purposes outlined in Section 2.2 of the Privacy Policy;
processes the personal data described in Section 3, in accordance with the purposes defined therein, subject to the User's prior, explicit and freely given consent.
By accessing the Website, Users are deemed to have read and accepted the Privacy Policy.
Furthermore, they represent that the data and information communicated to CASINO777 are correct.
2. Personal data processing that does not require User consent
2.1. CASINO777’s legal obligations and processing required for use of the Website
In accordance with the statutory and regulatory obligations governing all gambling operators and for the purposes of authenticating Users and granting them use of the Website, CASINO777 is legally required to process the following personal data for the purposes outlined below. This processing of personal data by CASINO777 does not require the consent of Users pursuant to article 6.1.b) and c) of the Regulation; regarding the biometric data that CASINO777 is required to process pursuant to the Act of 7 May 2024 amending the Gambling Act of 7 May 1999, we shall ensure that we obtain your consent (art. 9.2.a) of the Regulation).
The personal data communicated by the User is saved on a register, as laid out in Section 7.1 below, which is controlled by CASINO777 and remains under its responsibility at all times.
Within the limits defined by the Regulation, the User shall also benefit from (certain) rights, as laid out in Section 4 below, which they can exercise in accordance with the provisions of Section 4.7.
a. What data is processed?
The following personal data is processed:
first name(s) and surname, date of birth, language, sex, home/postal address, National Registration Number (or identity card or passport number), email address, home or mobile phone number;
biometric data;
bank details used to conduct deposit transactions on the Website and withdraw winnings;
copies of personal documents for User authentication, such as a photo of an identity card, bank card or statement, proof of deposit or any other document proving the User's home/postal address;
the use, browsing and connection history of the Website (including browser data and IP address), notably by using cookies;
any other personal data exchanged between CASINO777 and the User, in particular by email or live chat, in connection with the User's registration or use of the online game of chance offer available on the Website.
b. What processing is carried out by CASINO777?
Processing consists of collection, recording, storage, viewing, organization, use, reconciliation or any other necessary or useful action in accordance with the statutory and regulatory provisions referred to in Section 2.1.c) below. Processing may also involve the forwarding of personal data:
to judiciary and administrative authorities, including the Gaming Commission and the Financial Intelligence Processing Unit (CTIF- CFI);
to suppliers of CASINO777 whose services are inseparable from the use of the Website. A list of these suppliers may be obtained upon request by writing to one of the contact addresses provided in Section 7.5 below.
c. What are the purposes of this processing?
1) CASINO777 must process the personal data referred to in Sections 2.1.a) and b) in order to fulfill the legal and regulatory obligations incumbent upon it, including the following legal provisions in particular:
the Belgian Act of 18 September 2017 on the prevention of money laundering and terrorist financing and on the restriction of the use of cash;
the Belgian Act of 7 May 1999 on gambling as was modified by the Act of 7 May 2024, and its implementing decrees, including with regard to player protection and responsible gambling.
2) CASINO777 also processes the personal data referred to in Section 2.1.a) for the purposes of authenticating Users in order to allow them to access and use the Website. This processing is carried out for the following purposes:
management of User registrations and accounts;
management of User deposits and winnings and, more generally, the online game of chance offer;
forwarding of information to Users regarding the services offered by CASINO777;
management of customer service, including customer support and the Risk and Fraud service.
2.2. Other processing not requiring User consent
CASINO777 also processes personal data for the legitimate purposes outlined below. This processing of personal data carried out by CASINO777 does not require User consent under Article 6.1.f) of the Regulation.
The personal data communicated by the User is saved on a register, as laid out in Section 7.1 below, which is controlled by CASINO777 and remains under its responsibility at all times.
a. What data is processed?
The following personal data is processed:
first name(s) and surname, date of birth, language, sex, home/postal address, email address, home or mobile phone number;
the use, browsing and connection history of the Website (including browser data and IP address), notably by using cookies;
any other information exchanged between CASINO777 and the User, in particular by email or live chat, in connection with the User's registration or use of the online game of chance offer available on the Website.
b. What processing is carried out by CASINO777?
Processing consists of the collection, recording, storage, viewing, organization, use and reconciliation of the personal data outlined in Section 2.2.a). It also consists of forwarding this personal data to third parties, a list of whom may be obtained upon request by writing to one of the contact addresses provided in Section 7.5 below.
c. What are the legitimate purposes of this processing?
CASINO777 processes the personal data referred to in Section 2.2.a) for the following legitimate purposes:
Promotion, advertising and marketing, including with regard to the online game of chance offer, in particular via SMS text messages, telephone calls, and printed and digital newsletters;
The execution of satisfaction surveys, statistical studies, trend analyses and market studies for the purposes of improving the online game of chance offer, informing or protecting Users and preventing gaming addiction.
3. Personal data processing subject to User consent
By using the CASINO777 Website for any purpose whatsoever, Users express their freely given, specific, informed and unequivocal consent to expressly authorize CASINO777 to process their personal data in accordance with the Regulation, within the limits and for the purposes defined below and without prejudice to the processing referred to in Section 2.
The personal data communicated by the User is saved on a register, as laid out in Section 7.1 below, which is controlled by CASINO777 and remains under its responsibility at all times.
Users also benefit from rights, including the right to withdraw their consent at any time, according to the terms and conditions defined in Section 4.7.
3.1. Nature of the personal data processed
CASINO777 processes the following data:
first name(s) and surname, date of birth, language, sex, home/postal address, National Registration Number (or identity card or passport number), email address, home or mobile phone number; the biometric data are processed with consent for legal purposes, as defined above (art. 2).
bank details used to conduct deposit transactions on the Website and withdraw winnings;
copies of personal documents for User authentication, such as a photo of an identity card, bank card or statement, proof of deposit or any other document proving the User's home/postal address;
the use, browsing and connection history of the Website (including browser data and IP address), notably by using cookies;
any other information exchanged between CASINO777 and the User, in particular by email or live chat, in connection with the User's registration or use of the online gaming offer available on the Website.
The personal data communicated by the User is saved on a register, as laid out in Section 7.1 below, which is controlled by CASINO777 and remains under its responsibility at all times.
3.2. Data processing
Processing consists of the collection, recording, storage, viewing, organization, use and reconciliation of the personal data referred to in Section 3.1. It also consists of forwarding and/or sharing this personal data to the CASINO777 group's entities, such as GAMBLING MANAGEMENT S.A. and CIRCUS BELGIUM S.A. and their partners for the purposes outlined in Section 3.3.
3.3. Purposes of personal data processing
Personal data is collected and processed by CASINO777 for the following purposes:
Promotion, advertising and marketing, including affiliation and loyalty program management, relating to the offer of online gaming services, including via SMS text messages, telephone calls, and printed and digital newsletters, that does not fall under Section 2.2.c), such as CASINO777’s casino and offline gambling business, including any advertising and marketing within the limits provided for by Law;
Participation in competitions and promotional offers, including communications about winners;
The development of the online game of chance offer;
The execution of satisfaction surveys, statistical studies, trend analyses and market studies for the purposes of management, marketing and reporting, including profiling, that do not fall under the purposes set out in Section 2.2.c.
4. Users’ rights
Without prejudice to Sections 2 and 5 herein, Users may exercise a right of rectification, opposition and restriction, in accordance with the following terms and restrictions.
4.1. Right of access
a. CASINO777 makes the following information available to Users:
the identity and contact details of the data controller;
the contact details of the Data Protection Officer (DPO);
the personal data processed;
the purposes of the personal data processing and the legal basis for such processing;
the recipients or categories of recipients of personal data, if applicable;
Where applicable, the data controller’s intention to transfer the personal data to a country located outside the European Union and either (i) the existence (or absence) of an adequacy decision adopted by the European Commission or, (ii) in the absence of such a decision, the guarantees offered by the third country in question and the measures implemented to obtain a copy of the personal data;
the possibility to oppose the automated processing of their data, such as profiling, unless valid reasons exist rendering said processing by CASINO777 necessary, as well as the possibility to oppose all processing of their personal data for direct marketing purposes.
b. Users may request access to all the information mentioned in this section and in Section 3.1 at any time by writing to one of the contact addresses provided in Section 7.5 below. CASINO777 shall respond to such information requests within one month.
c. Users have the right to obtain a copy of their personal data which is processed. CASINO777 reserves the right to demand payment for the potential costs incurred due to this request; these costs will be calculated on the basis of administrative costs incurred due to the request and will not exceed €20.
d. Users shall have the right to be granted said access or obtain said copy of the personal data, in a structured format and in such a way that the personal data is provided in a format that complies with technical standards in force when the request for access is submitted; this format must allow the data to be machine-readable.
4.2. Right to rectification
CASINO777 guarantees Users the rights and places them under an obligation to update and rectify any of their personal data that is incomplete or incorrect. This right to rectification may be exercised by sending a request to one of the contact addresses provided in Section 7.5 below.
4.3. Right to opposition
CASINO777 hereby authorizes Users to oppose the processing of all or part of their personal data, for the following reasons:
the data is inaccurate;
the processing is no longer required for the purposes for which the data was collected;
the User has withdrawn their consent;
the data has been subject to illegal processing.
CASINO777 also authorizes Users to oppose:
the automated processing of their data, such as profiling, unless valid reasons exist rendering said processing by CASINO777 necessary;
any processing of their personal data for direct marketing purposes, including profiling, if it is linked to such direct marketing.
This right to opposition may be exercised by sending a request to one of the contact addresses provided in Section 7.5 below.
4.4. Right to be forgotten
CASINO777 also ensures to respond to any request for deletion of personal data in the shortest possible period (right to be forgotten), when:
the processing is no longer required for the purposes for which the data was collected;
the User has withdrawn their consent;
the data has been subject to illegal processing, or must be deleted due to a legal obligation;
the User opposes the automated processing of their data, such as through profiling, and there are no valid reasons rendering said processing by CASINO777 necessary;
the User opposes the processing of their personal data for direct marketing purposes, including profiling, if it is linked to said direct marketing.
4.5. Right to restriction
Users shall also have the right to obtain from CASINO777 the restriction of the processing of their personal data, when:
the User considers their personal data to be incorrect, for the time required for CASINO777 to verify the accuracy of the data in question;
the processing is illegal but the User does not wish for their data to be deleted but requests a restriction of the data processing;
the User opposes automated processing, including profiling, or the processing of their personal data for direct marketing purposes and it is necessary to verify the legitimacy of the reasons for which CASINO777 intends to carry out this processing;
CASINO777 no longer needs the personal data processed but the person concerned wants them to be saved for the observation, exercise or defense of rights in court.
This right to restriction may be exercised by sending a request to one of the contact addresses provided in Section 7.5 below.
4.6. Transfer of data to a data controller
Users are authorized to transfer the personal data processed automatically by CASINO777 under Sections 2.2 and 3 to another data controller without CASINO777 being able to prevent said transfer. Users are authorized to request from CASINO777 that the transfer be carried out directly by its data controller, insofar as such a transfer is technically possible.
4.7. Terms and conditions
The rights granted to Users by CASINO777 shall be exercised in accordance with the terms and conditions defined in Section 7.5 below.
4.8. Notification
CASINO777 shall send a notification to the User of any deletion or rectification of data carried out in accordance with Sections 4.2 and 4.4, unless such notification proves to be impossible or requires a disproportionate effort on the part of CASINO777. This notification will be sent by email or by post, using the details communicated by the User.
5. Personal data location, storage and retention period
5.1. CASINO777 uses appropriate and secure methods to store Users’ personal data in a format that ensures the identification and availability of the data.
The data is stored and hosted in Belgium by Data Center, which offers all the necessary and useful security guarantees in accordance with applicable technical standards.
5.2. Users’ personal data is stored by CASINO777 for the purposes defined in Sections 2 and 3. The data is stored for a period of ten (10) years for all the purposes mentioned under Section 2.1.c); CASINO777 therefore reserves the right to retain Users’ personal data for all purposes required by law in view of its online game of chance activity. Users therefore represent that they have been informed and accept that, in order to comply with its legal obligations, CASINO777 shall retain their personal data as referred to under Section 2.1.a) for a period of at least ten (10) years as from the player’s last activity on the Website.
The personal data shall be stored for a period not exceeding the period required to fulfill any and all of the purposes of processing defined in Sections 2.2 and 3. The data shall then be deleted from CASINO777’s files at the User’s request, by writing to one of the contact addresses provided in Section 7.5 below.
5.3. Some of the Users’ personal data may be transferred to service providers located outside of the European Economic Area. This concerns data for which:
the European Commission has adopted an adequacy decision recognizing that the service providers in question offer an adequate level of protection for the data transferred to them by a European entity;
CASINO777 has provided appropriate guarantees, mainly due to the use of standard contractual clauses (SCCs) drawn up by the European Commission.
The personal data is therefore transferred on one of these two bases.
6. Responsibility of CASINO777 – Data processor
6.1. CASINO777 undertakes to process Users’ personal data lawfully, fairly and transparently with respect to the User concerned. All data processing performed by CASINO777 shall comply with the requirements of the Belgian law of 30 July 2018, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and this Privacy Policy. CASINO777 implements all reasonable and appropriate methods to ensure confidentiality, integrity and availability of the personal data it processes. The technical measures include notably anonymization and encryption of personal data, depending on the required purpose.
The organizational measures notably include the execution of internal audits, in addition to the audits CASINO777 can be subject to from the Gaming Commission, notably.
If necessary and with the help of the Data Protection Officer, CASINO777 shall carry out an impact analysis when the processing of data is liable to cause a heightened risk for Users.
6.2. Users’ personal data will not be transferred to third parties other than CASINO777’s providers and partners, except for the purposes set out in Sections 2.1, 2.2 and 3, i.e. if:
the transfer is made compulsory by a law, regulation or injunction issued by an administrative or judicial authority;
the transfer is required for the provision of the online game of chance offer or maintenance services;
the User has given their consent to such transfer.
The partner will not be considered as a data processor unless such partner processes Users’ personal data on behalf of CASINO777. CASINO777 accepts no liability regarding the processing of Users’ personal data by a partner providing its own services in its own name and on its own behalf, or if CASINO777 can prove that it is in no way responsible for any damage caused.
Where CASINO777 is acting as the partner’s data processor, it is agreed that CASINO777 shall only be held liable for damage caused by the processing of personal data in breach of the Regulation or this Privacy Policy (i) if it has breached the obligations specifically incumbent on data processors pursuant to the Regulation, or (ii) if it has acted outside of or contrary to the partner’s lawful instructions. Similarly, CASINO777’s liability i) cannot be incurred in any way whatsoever if it can prove that it is in no way responsible for the event that caused the damage and ii) remains subject to the limitation of liability provisions of Article 11 of the Website Terms of Use.
6.3. CASINO777 shall ensure that, when processing is carried out by a data processor on behalf of CASINO777, said data processor shall provide sufficient guarantees as to the implementation of appropriate technical and organizational measures and, more generally, its compliance with the requirements of the Regulation. In particular, EUROPEAN AMUSEMENT COMPANY S.A. shall require the data processor to comply with the Regulation and, consequently, to keep a register.
6.4. CASINO777 undertakes to notify the data protection authority referred to in Section 7.4 below as soon as possible in the event of a security issue that could affect the confidentiality of the data processed.
CASINO777 shall also inform the Users concerned, insofar as the violation of personal data presents a heightened risk for Users’ rights and freedoms. Such notification shall be sent by email or by post using the contact details provided by the User.
7. Other provisions
7.1. Personal data register
As the data controller for the processing of personal data, CASINO777 keeps a register of all its processing activities. This register contains all information relating to the type of data processed, data subjects, the potential recipients to whom the data is communicated (where applicable), the purposes for which the data is processed, the data retention period and a general description of the technical and organizational security measures implemented.
The personal data communicated by the User is recorded, along with the processing operations carried out and the purposes thereof, in a register that is controlled by CASINO777 and remains under its responsibility at all times. This register includes, in addition to the aforementioned information:
a description of the purposes of the processing;
a description of the categories of data subjects and personal data;
the categories of recipients to whom the personal data has been or will be communicated, including any recipients in third countries or international organizations;
the expected deadlines for the deletion of various categories of data;
a general description of the organizational and technical measures implemented with regard to data confidentiality and security.
7.2. Completeness – Amendments to the Privacy Policy
This Privacy Policy contains all the contractual provisions enforceable against Users, without prejudice to the general provisions contained in the Website Terms of Use, of which they form an integral part. The Website Terms of Use therefore remain applicable for any matter not related to personal data protection. CASINO777 also reserves the right to modify the Privacy Policy. All changes shall be enforceable against Users as soon as they are published on the Website. CASINO777 undertakes to mention the date of publication of the Privacy Policy in force on the Website.
7.3. Probative value
Users acknowledge that the electronic documents exchanged and electronic data collected in connection with their registration or use of the Website shall have the same probative value as if such documents and data had been communicated or collected via printed media. Users therefore agree not to contest the documents’ validity or probative value on grounds of their digital format.
7.4. Data protection authority
Conforming to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the law of 30 July 2018, Users have the right to request extra information or make a complaint to the Data protection authority. The Data Protection Authority shall fulfil the role of supervisory authority. Its contact details are as follows:
Address: Rue de la Presse, 35, 1000 Brussels, Belgium
Telephone: 32 (0)2 274 48 00
Email: [email protected]
7.5. Contact details – Information relating to the identity of the data controller and Data Protection Officer
For any questions regarding the protection of Users’ personal data, CASINO777 may be contacted at the following addresses:
By post: Rue Royale 4, 4900 Spa, Belgium
By email: [email protected]
The data controller for the Website is CASINO DE SPA S.A., whose registered office is located at Rue Royale 4, 4900 Spa, Belgium (CBE no. 0440077617).
CASINO777 has also appointed a Data Protection Officer within the meaning of Article 37 of the Regulation. The Data Protection Officer may be contacted by email at [email protected]. The Data Protection Officer is responsible for monitoring and ensuring the compliance of the personal data processing carried out by CASINO777.
