Responsible Gaming
On this page you'll find all the information and guidance you might need to play on 777.be responsibly and with moderation, and what to do when this is no longer the case.
When you participate in online casino games or sports betting, you should so do solely for entertainment purposes. At 777.be we want all our customers to have an enjoyable experience during their visit to our gaming sites and to always play responsibly. Customers are reminded of this at every login and after every 30 minutes spent on our platforms.
We strongly recommend you play safe by the following basic rules:
- Be sure that the decision to play is your own.
- Before you start playing you should moderate yourself by deciding what amount of money could be considered as a reasonable loss for you.
We strongly advise you not to play if:
- It affects your ability to work, any other responsibilities or your relationships with family and friends.
- You are recovering from a condition resulting from any type of dependency.
- You are under the influence of alcohol or drugs.
- You are trying to recover previous gambling losses.
Please seek professional help if playing becomes more of a need than purely a form of entertainment.
Help and advice
If you need any help or advice on moderating your gameplay, there are several options available to you via the website of the Belgian Gaming Commission https://www.gamingcommission.be/en/protection-of-players.
There is also a free helpline, available 24/7, for problem gamblers or anyone dealing with a problem gambler: SOS GAMBLING : 0800/35.777.
In addition, the Gaming Commission offers a free online brochure with information via https://www.gamingcommission.be/en/protection-of-players/online-help. As mentioned in this brochure you can also speak to your doctor about any possible problems, or get in touch with any of the below services in the capital and regions across the country:
Brussels
CGGZ Brussel Houba
Houba de Strooperlaan 136 - 1020 BRUSSEL - Tel: 02/478.90.90
Vereniging voor de preventie van gokverslaving
Artesiëstraat 16 - 1000 BRUSSEL - Tel: 02/514.02.08
Clinique du jeu pathologique Dostoïevski - CHU Brugmann
Place Van Gehuchten 4 - 1020 BRUXELLES - Tel: 02/477.27.77 - [email protected] - www.cliniquedujeu.be
Association de prévention de l’addiction aux jeux
Rue d’Artois 16 - 1000 BRUXELLES - Tel: 02/514.02.08
Le Pélican a.s.b.l.
Rue Vanderborght 20 - 1081 KOEKELBERG - Tel: 02/502.08.61 - www.lepelican-asbl.be
Clinique des Troubles liés à Internet et au Jeu de Saint-Luc - Service de Psychiatrie
Av. Hippocrate 10 - 1200 BRUXELLES - Tel: 02/764.21.60 - [email protected]
Flanders
Centrum Geestelijke Gezondheidszorg VAGGA
Boomgaardstraat 7 - 2018 ANTWERPEN - Tel: 03/285.95.60 - Mail : [email protected] - www.vagga.be
VGGZ CAD Limburg
Salvatorstraat 25 - 3500 HASSELT - Tel: 011/27.42.98 - Mail: [email protected] - www.zorggroepzin.be
Psychiatrisch Ziekenhuis Sint-Amandus
Reigerlostraat 10 - 8730 BEERNEM - Tel: 050/79.95.00
Werkgroep tegen Gokverslaving VZW
Hazeveld 5 - 1600 SINT-PIETERS-LEEUW - Tel: 02/532.58.26 - Gsm: 0495/69.00.24
Wallonia
Maison du Social de la Province de Liège
Rue Beeckman 26 - 4000 LIÈGE - Tel: 04/237.93.23
Hôpital de jour universitaire «La Clé » asbl
Rue de la Constitution 153 - 4020 LIÈGE - Tel: 04/342.65.96 - [email protected] -www.cyberdependance.be
Joueurs Anonymes de Liège - Marc Crijns
Rue de l’Eglise 3 - 4032 LIÈGE (CHÊNÉE) - Tel: 0486/18.40.90 - http//users.skynet.be/joueurs
Centre ALFA
Rue de la Madeleine 17 - 4000 LIÈGE - Tel: 04/223.09.03 - [email protected] - www.centralfa.be
Hôpital Vincent Van Gogh-CHU de Charleroi
Rue de l’Hôpital, 55 - 6030 MARCHIENNE-AU-PONT - Tel: 071/92.14.11
Service de Prévention Ville de Mons - Programme de Prévention et de réduction des risques liés aux assuétudes
Rue de la Seuwe, 15 - 7000 MONS – Tel: 065/31.90.19
For our international customers, we recommend you contact Gamblers Anonymous, an organisation which will anonymously advise you according to your country and will recommend the best practices in order to help you. You can find a list of addresses here: http://www.gamblersanonymous.org/ga/addresses.
Spending limits
If you struggle to control your spending, please note that on 777.be we have several options available to limit your deposits:
- €500 per week, automatically applied to your account at registration. Whilst you can remove this limit, you can also reinstate it any time you wish.
- A customised daily, weekly or monthly limit, that you can instate at any time. More restrictive limits are always applied immediately.
You can find these limit options via the My Home section in your cashier. Our customer support agents are also happy to advise you and help you applying these options.
Self-exclusion option
Besides deposit limits, you can also request a complete self-exclusion via the Belgian Gaming Commission, which includes all online and offline Belgian gaming establishments. You can request it via https://www.gamingcommission.be/en/voluntary-request. Once this process is completed you will be included in the Excluded Persons Information System (EPIS), a centralised system maintained by the Federal Justice department.
Bonus policy
As a casino and sportsbook operator authorised by the Belgian Gaming Commission, 777.be adheres to the legal requirement to not offer customers any bonuses, free spins or free bets. This has been the case since 1 March 2020, when the Royal Decree on bonusing came into effect.
Adverting and marketing
In all its advertising and marketing communications, aimed at potential and existing customers, 777.be follows the requirement outlined in the 2016 agreement on advertising of games of chance of the Belgian Association of Gaming Operators (BAGO). This means advertising to minors is avoided, under 18 for sportsbook and under 21 for casino, and the age restrictions are highlighted in all communications. The target audience is also reminded to play responsibly and moderately. Furthermore, our communications contain a reference to PlaySafe.be, a website about playing safely and responsibly. Where applicable, terms and conditions should also be included.
The BAGO agreement also states that any advertisements or other communications may not:
- predict any certainty of large profits;
- encourage excessive participation in gaming;
- give the impression that the outcome of the game is purely a matter of skill or knowledge;
- target minors or excluded players;
- encourage attempting to recover loss by playing again;
- be critical or ridicule non-players;
- position games of chance as an alternative to working or saving;
- suggest that gambling is a way to get out of debt.
Questions and support
In case of any questions or feedback about our responsible gaming options and policy, please do not hesitate to get in touch with us via our contact page. If you would like to contact the Belgian Gaming Commission instead you can email them via [email protected].
