CONFIDENTIALITY

Casino777.be and its subsidiaries are committed to respect and protect the confidentiality of users’ personal data. The paragraphs below outline the protection and use of the data provided by the users of Casino777.be.

We recommend that every user carefully reads and understands the confidentiality charter described below before playing our games. This confidentiality charter applies on sites controlled by Casino777.be and its subsidiaries. It does not apply on sites registered by partner companies.

Users confidentiality and privacy

All personal information provided during the registration process is stored in casino777.be platform and remains strictly personal and confidential. The sensitive information is stored in encrypted form. Casino777.be will not exchange this information with any other third party.

The information collected by casino777.be is used to:

• Confirm financial transactions
• Provide the appropriate services to the user
• Contribute in marketing and market research
• Comply with the legal jurisdictions in Belgium and the user’s country
• Investigate money laundry and fraudulent transactions

Users are requested to protect their personal information. Users should choose strong usernames and passwords and in addition they are obliged to keep them private and confidential at all times to ensure that the basic security means are applied.

In case of personal information modification, users are requested to update their account information so that contact details are accessible from Casino777.be team.

Emails

Email addresses are safely stored and are used to inform clients about what is new, software updates and the latest promotions. Furthermore emails are used by Casino777.be to inform the users about their deposits, withdrawals, password resets etc. In general, Casino777.be informs the users via email about changes related with their account.

Casino777.be cannot exchange and/or distribute email addresses or clients’ personal information for commercial ends. Casino777.be uses members’ email addresses only for communication with them and for personal details verification.

If a user does no longer want to receive promotional or informational emails from us, simply email us at support@casino777.be mentioning that you would like to stop receiving emails.

Cookies

Casino777 has the right to use cookies to provide the appropriate customer service to its clients. Casino777.be has its customers’ service as its major priority and by using cookies Casino777.be aims to gain a more accurate view of each user’s tastes and hence personalize the web services based on the interests of each user.

Records

Players’ winnings and withdrawals are kept strictly personal and confidential. All wins are recorded by a secure system. Casino777.be keeps all information on wins and losses of clients strictly private and commits to reveal this information to a third party only when the relevant information is requested by a government organisation as described above.

Disclosure of personal information

Personal information may be disclosed only under a fraud investigation or if it has been requested from a government’s department due to legal processes and regulations (as Belgian Gaming Commission or police department). The user may not be notified for the information disclosure but Casino777.be can assure its users that all the legal steps will be followed to prevent any information leakage.

The disclosed information might be:

• Name, surname
• Address
• Email
• Account number
• Transaction details (including deposits and withdrawals)
• Gambling activities

Share of personal information

Personal information is not shared to any third parties or affiliation companies. Personal information is only shared with subsidiaries companies only if the user agrees with the terms and conditions of them.

In order to protect clients’ information, Casino777.be uses the most cutting edge systems on the market. All information, whether it comes from registration or from financial transactions, is transferred to the Casino777.be server using secure encryption technology and Firewall.

The Casino777.be website and its software are provided with the latest protection technology as well as the means of preventing information leakage from malicious use.

For further information players can contact our customer support 24/7.

COMPLAINT PROCEDURES

Player complaint procedures offer players the opportunity to make a formal statement about their experience on our gaming site. This system allows trust to develop between the site and the player and establishes and enforces strict commercial practices.

Players

We invite players to contact us should they encounter any problems, the majority of which are resolved in less than 30 minutes. Our site works to try and resolve problems within a maximum of 7 days.

Once a player has made a complaint, our site then studies their case in order to try and reach a satisfactory resolution.

The player is aware of the site’s general conditions of use and accepts that any complaint or challenge made by them 7 days after the original issue will not be taken into account and will therefore be purposeless.

For more on this subject, the player can consult the site’s General Terms and Conditions.

We make every effort possible to carry out our investigation and make any necessary refunds within 10 working days of the complaint’s submission.

Requirements for the player complaint process:

In order for a complaint to be eligible for investigation:

• The player must have used our gaming site.
• The player must have sent their complaint no later than 7 days after the occurrence of the problem.
• The complaint must give precise details about the time of problem’s occurrence (day, date and time).
• The complaint must respect the General Terms and Conditions.

The Conditions agreed to upon Registration can be consulted by players via our site.

A complaint can be made:

• Using our contact form
• By email at support@casino777.be
• By telephone: 027919007
• By fax: 027919007
• By post (Additional response time required):

Casino de Spa - service Casino777
Place Royale 4
4900 Spa / Belgium