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Below you find a list of most frequently asked questions. If you can't find the information you're looking for please don't hesitate to contact us.
Is Casino777 a legal gambling website?
The Casino777 online gambling website is legal and authorised by the Belgian Gambling Commission (B+ licence).
As a certified website, Casino777 offers its players a secure gaming platform, a guaranteed redistribution rate and hourly limits on losses. Since the 1st January 2011 a law has required all online gambling website to have an official Belgian licence. Playing on an unlicensed site is illegal and is a punishable offence. You also run the risk of this site being blocked by the relevant authorities meaning any money you have on said site will not be able to be withdrawn.
How can I claim a bonus?
At Casino777 players can take advantage of two types of bonuses: certificates and rewards.
A certificate is a free bonus, for which no deposit is required. This type of bonus can be claimed via the Bonus Account section of the Cashier. Once you have entered the code in the ‘Bonus Code’ field, please choose the option ‘Certificat’ and submit. A reward bonus can be claimed after making a deposit, also via the Bonus Account section. Once you have entered the reward code in the ‘Bonus Code’ field, please choose the option ‘Reward’ and submit.
How can I recredit a pending withdrawal?
If you have just requested a withdrawal of your winnings and would like to recredit the funds to your account, you are able to do so via the 'History' section of the cashier. You will see a list of all your pending withdrawals there. There is the option to recredit the funds to your account next to each of your pending withdrawals.
How do you play machines with a keyboard?
Most of our slot machines have been created to allow our players to play directly from the keyboard without using the mouse!
- The space bar on the keyboard activates the SPIN.
- The 1, 2, 3, 4 or 5 buttons start the SPIN on the corresponding bet.
What do I have to do to play on Casino777?
It couldn’t be simpler to start playing games on Casino777! All you have to do is sign up.
- You can choose our no download casino game version which offers you instant games.
- You can use our downloadable version, which only needs a quick download to play our games.
Next all you have to do is make a deposit of the amount you want to play with.
I'm having difficulty connecting to Casino777.
It is possible, in some cases, for connection to Casino777 to fail if your computer uses a FIREWALL or a PROXY
- If this is the case please contact your system
administrator or Internet Service Provider (ISP)..
- We will do everything possible to guide and help you to establish a connection with Casino777.
Are you a compulsive gambler?
Casino777 hopes all its players enjoy playing our games of chance. However in no instance should you feel a compulsion to play. Casino777 wants its game to be fun and to remain enjoyable for players.
If you feel you may have a problem, the Gambling Commission will provide you with an information booklet about the prevention of gambling addiction.
Make sure to receive our newsletters
The number of legitimate emails from Casino777 being automatically deleted or redirected to SPAM or BULK folders is steadily increasing due to new anti-spam filters implemented by software and service providers.
On this link are some simple steps for you to follow to ensure that our emails are delivered correctly to your INBOX, including adding Casino777 to your safe list or permitted sender list on your email service provider or anti-spam software.
If you would like to speak to one of our agents you can call us on:
07 848 01 05
If you are calling from outside Belgium, please dial +32 7 848 01 05.
You can fax us via the following number:
02 791 90 07
When you send us a fax, please don’t forget to mention your username. If you are sending a fax from outside Belgium you should use the following number: +32 2 791 90 07.
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Please mention your username and email address. In order to get back to you with an answer we advise you to describe your query in as much detail as possible.